About Powell's

One truck in 1989. Sixty trucks today.

Powell's started in Winchester with one truck and a simple promise. Thirty-seven years, three local branches and more than 3,000 Google reviews later, we're still keeping it. Scroll down and watch it happen.

(540) 665-8196 Book Online

Start in 1989

Our story

From one truck to three branches

1989Winchester, VA

One truck and a promise

John Powell starts Powell's in Winchester with one truck and a promise: show up on time, tell people the price before the work starts, and don't leave until they're satisfied.

The original logo

An early white Powell's Plumbing box truck — The old white box trucks

Early Powell's Plumbing service truck and septic pump truck — Radio-dispatched!

2001Norfolk, VA

Norfolk Plumbing starts in a garage

Down in Hampton Roads, Norfolk Plumbing opens with one man, one truck and a garage. It becomes the shop people call for the old houses other plumbers turn down: cast iron, galvanized pipe and boilers.

An early yellow Norfolk Plumbing, Inc. van — The yellow NPI van

The Norfolk crew today — The Norfolk crew

2008Wilmington, NC

Batts Heating & Air opens on the coast

In Wilmington, Batts Heating & Air Conditioning starts keeping Cape Fear homes cool through long, humid summers. Local builders and homeowners stick with them for years.

Wilmington technician checking an outdoor AC unit — Summer tune-up

Two new outdoor units installed by the Wilmington crew — New systems, set and level

2018Winchester, VA

Same promise, room to grow

Powell's joins its current ownership group, and the Winchester team keeps growing: more trucks, more people, and the same way of doing the job.

Three Powell's technicians walking to their vans — Heading out

Powell's technician at an open, stocked van — Stocked and ready

2019The Winchester Star

Voted Winchester's “Best Plumbing Company”

Readers of The Winchester Star vote Powell's their “Best Plumbing Company.” They do it again in 2020, 2021, 2022, 2024 and 2025: six times in all.

Powell's office team member waving from her desk — Hi from the office

Powell's office team member answering calls — The voice on the phone

2022Norfolk, VA

Norfolk Plumbing joins Powell's

Norfolk Plumbing becomes Powell's Norfolk branch. The name on the truck changes. The people don't: customers still see the same plumbers they already knew.

Norfolk technician going over options with homeowners — Talking it through

Powell's Norfolk team member — Hampton Roads crew

Formerly Norfolk Plumbing, Inc.

2023Wilmington, NC

Batts joins, and Powell's becomes three

Batts Heating & Air joins Powell's. Same crews, same phone number, and plumbing added. Powell's is now three local branches across Virginia and North Carolina.

Wilmington technician installing an air handler — Wilmington install

Wilmington technician beside an outdoor unit — Cape Fear crew

Formerly Batts Heating & Air Conditioning

TodayAll three branches

65 people, 60 trucks, three branches

Winchester now has its own heating and cooling division, led by HVAC manager Erich. Across all three branches, more than 3,000 neighbors have left us a Google review, and about 700 belong to the Blue Duck Club.

A Powell's technician shaking hands with a homeowner — A handshake at the door

Two Powell's technicians in front of a Powell's van — Ready to roll

The Winchester crew in front of the trucks — The Winchester crew

Jan 2027Norfolk, VA

Heating and cooling comes to Norfolk

Powell's Norfolk branch adds heating and cooling, so Hampton Roads homes get plumbing, drains, septic and HVAC from one local crew.

Coming January 2027

Powell's technician servicing an outdoor AC unit — Coming to Norfolk

Powell's today

The numbers, as of this fall

1989Serving homes since

65Local people

60Stocked trucks

3Local branches

3,066Google reviews

60,000+Customers served

700+Blue Duck Club members

Three local branches

Same promise, three hometowns

Each branch has its own office, its own crews and its own trucks.

Norfolk, VA

Powell's Norfolk

Formerly Norfolk Plumbing. The same local crew since 2001.

Meet the Norfolk team

Winchester, VA

Powell's Winchester

Where Powell's started, in 1989. Plumbing, heating, septic, wells and generators.

Meet the Winchester team

Wilmington, NC

Powell's Wilmington

Formerly Batts Heating & Air. Cape Fear comfort since 2008.

Meet the Wilmington team

The promise

What hasn't changed since 1989

You've probably seen our Blue Duck on a truck in your neighborhood. It's more than a mascot. It's our promise of fast, friendly service from a team that's always close by. So when something breaks, just remember:
Quack, quack… Powell's can fix that!

Show up on time.A 2-hour arrival window, and a heads-up when we're on the way.
Price first.A written price before any work starts. No surprises on the bill.
Don't leave until it's right.If anything isn't right, a manager will meet with you and review it.

Want to be part of the next chapter?

We hire licensed plumbers and HVAC technicians, and we train people who are new to the trades. See careers at Powell's

Ready when you are.

Call your local branch, or book online any time.

Find your nearest Powell's branch →

(540) 665-8196 Book Online