No hot water, lukewarm showers or a puddle under the tank? We repair gas and electric water heaters, with a written price before we start.
Available in: Norfolk, Winchester & Wilmington
It's one of the calls our plumbers hear most, and one of the most common things they fix.
Water heater repair usually comes down to a few parts: a pilot or igniter on a gas unit, a heating element or thermostat on an electric one, a gas valve, or a leaking valve or connection.
Your plumber finds the cause, tells you whether a repair is worth it on a heater of that age, and gives you a written price. Many repairs are finished the same day.
Every job is done to code and to the manufacturer's specifications by licensed, trained plumbers, backed by a 30-day labor warranty plus the manufacturer's parts warranty.
No hot water at allPilot, element or gas valve
Hot water runs out fastElement, thermostat or sediment
Water around the baseValve, connection or tank
Popping or rumblingSediment in the tank
Pilot won't stay litThermocouple or gas valve
Rusty or smelly hot waterAnode rod or tankIf water is leaking from the tank, turn the heater off and call us.
Check the breaker for the water heater, then the reset button behind the upper panel.
Look through the window for the pilot flame, and make sure the gas valve is on.
Switch off the breaker or turn the gas valve to off, and close the cold water valve above the tank.
Tell us gas or electric, and roughly how old it is.
The same steps on every visit, so you always know what's next.
Online or by phone. We tell you the trip fee before we book.
A confirmation, a reminder, then an “on the way” notice.
Uniform, ID badge, marked truck, shoe covers and drop cloths.
Your plumber finds the cause and explains your options in plain English.
A written, flat-rate price, signed before work starts.
Photos of the finished work come with your invoice.
No surprise bill. You approve a written price first.
A failed part is usually worth fixing. When the tank itself leaks, a new unit usually makes more sense.
Pilots, igniters, elements, thermostats, gas valves and leaking fittings are usually repaired on the spot.
We won't push a new heater when a repair will do.
When the tank itself is leaking, or an older heater needs a costly part, a new, more efficient unit usually makes more sense. We'll explain your replacement options.
In-home estimates on replacements are free.
Most no-hot-water calls come down to one of these, and our trucks carry the common ones.
Water too hot, too cold or never quite right.
Electric heaters with no hot water, or hot water that runs out fast.
A gas pilot that won't stay lit.
A gas unit that clicks but won't light.
Controls the gas to the burner and pilot.
Smelly hot water, or a tank starting to corrode.
Dripping or discharging from the pipe on the side of the tank.
Google reviews mention our water heater repair work.
93% of them are five-star.
Book online in a minute or call your local branch. Water heater repairs are often done the same day.
Cost, common problems and when to replace.
Yes. Our plumbers repair gas and electric tank water heaters and tankless units, and install new ones when a repair doesn't make sense.
A leak from a valve or pipe connection can usually be fixed. Water coming from the tank itself usually means a new heater is the better buy. Turn the heater off and call us either way.
On an electric heater, a failed lower element is the usual cause. On any tank, sediment buildup can take up space and slow heating. Your plumber will test it and tell you which.
If the tank is sound and the heater is younger, repair is usually worth it. If the tank is leaking, or an older heater needs a costly part, a new, more efficient unit usually makes more sense. We'll give you the price for both.
Every repair is done to code and to the manufacturer's specifications by licensed, trained plumbers. It's backed by a 30-day labor warranty, plus the manufacturer's warranty on any new parts.
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