Outdoor unit iced over, cold air when the heat is on, or a system stuck in one mode? A heat pump heats and cools, so when it fails, you feel it in every season. We find the cause and give you a written price first.
Available in: Winchester & Wilmington, and Norfolk from January 2027
Heating and cooling service from our Norfolk branch starts January 1, 2027. Until then, our Norfolk team is here for plumbing, drains, boilers, gas lines, septic and wells. Call the Norfolk office with any questions.
Sometimes that's normal for a minute. When it isn't, it's usually a part we can fix.
An air-source heat pump moves heat in and out of your home, so one system covers summer and winter. Heat pump repair and service most often means a failed capacitor, a defrost control or sensor, a reversing valve, a refrigerant leak, or a clogged drain or filter cutting off the airflow.
Your technician tests the whole heat pump system in both modes, then gives you a written, flat-rate price. We also repair ductless mini-splits. Some heat pump parts have to be ordered. If so, we tell you when they'll arrive and book the return before we leave.
Every repair is done to code and to the manufacturer's specifications by trained, licensed HVAC technicians, backed by a 30-day labor warranty plus the manufacturer's parts warranty.
Outdoor unit covered in iceDefrost control or airflow
Blowing cold air on heatReversing valve or refrigerant
Stuck in heat or coolValve or thermostat
Running on backup heat constantlyBills jump fast
Loud or grinding outdoor unitFan motor or compressor
Bills higher than last yearLosing efficiencyA light frost in cold, damp weather is normal. The heat pump runs a defrost cycle every so often to melt it, and you may see steam and hear a whoosh. A unit encased in solid ice, or one that stays white for hours, is not normal. Switch the thermostat to emergency heat if you have it, and call us. Don't chip the ice off: the fins and coil are easy to damage.
The same steps on every visit, so you always know what's next.
Online or by phone. We tell you the diagnostic fee before we book.
A confirmation, a reminder, then an “on the way” notice.
Your technician introduces themselves. Uniform, ID badge, marked truck, shoe covers.
Not just the part that failed. Then your options, in plain English.
A written, flat-rate price, signed before work starts.
If a part has to be ordered, we tell you when and book the return. Photos come with your invoice.
No surprise bill. You approve a written price first.
We repair before we sell new units. When an older heat pump needs a costly part, we'll show you both prices.
Capacitors, defrost controls, sensors, fan motors, drain lines and leaks are usually repaired the same visit, or when the part arrives.
We won't push a new system when a repair will do.
A failed compressor or reversing valve on an older system usually makes a new heat pump the better buy.
Today's heat pumps are far more efficient. See heat pump installation.
I stayed late to thaw out the outdoor unit on a heat pump for an elderly couple, and got them up and running on a cold winter night.Jason, general manager, Wilmington
Google reviews mention our heat pump work.
Every one of them is five-star.
Book online or call your local branch. You'll get a written price before we start.
Ice, cold air and cost.
During a defrost cycle it can blow cool air for a few minutes, which is normal. If it keeps going, the reversing valve, a defrost control, low refrigerant or a thermostat setting may be the cause. Check the thermostat is on Heat, then call us.
Some frost is normal, and the defrost cycle clears it. Heavy ice usually means a failed defrost control or sensor, a dirty coil or filter, low refrigerant, or water dripping onto the unit from a gutter.
If the backup electric heat strips are running all the time, bills jump fast. That usually means the heat pump itself isn't keeping up, from low refrigerant, a defrost problem or a thermostat set up wrongly. A check usually finds it.
Every repair is done to code and to the manufacturer's specifications by trained, licensed HVAC technicians. It's backed by a 30-day labor warranty, plus the manufacturer's warranty on any new parts.
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