One local company for tenant repairs, turnovers and replacements across your properties. We show up when we say, treat your tenants with respect, and send photos and the invoice as soon as the job's done.
Available in: Norfolk, Winchester & Wilmington
Every maintenance call is two problems: the repair, and a tenant waiting on you. We take care of both.
Property managers, landlords, HOAs and short-term rental owners use Powell's for plumbing, drains, water heaters, heating and cooling, septic and wells across their properties. One call covers it, from a running toilet in one unit to a sewer line, a water heater or an HVAC replacement.
Our techs call ahead, arrive in uniform with ID, put on shoe covers and lay drop cloths, explain the problem to your tenant in plain English, and clean up before they leave. You get a written price to approve, and photos of the problem and the finished work with the invoice, so you can show owners exactly what was done.
No hot waterTenant waiting →
Running or clogged toiletsEveryday calls
No heat or no ACUnit by unit
Backed-up drains and sewer linesUnit or main line →
Leak into the unit belowFound and fixed →
Septic at a rental cabinNorfolk & Winchester →How a repair goes is part of how tenants feel about where they live, and about who manages it.
Shoe covers, drop cloths and polite techs who explain what they're doing. The space is left clean when they go. Tenants notice, and it reflects on you.
3,066 Google reviews across our three branches, 93% of them five-star. When a tenant looks us up, they find people they're happy to let in.
Photos of the problem and the finished work, a clear invoice, and invoice terms for approved accounts. Easy to pass to owners.
“I use Powell's at Carolina Beach Realty. I have nothing but good things to say about them. Very responsive. They have great communication. They even offer helpful suggestions outside the scope of their current jobs for us.”
The same steps at every property, so you, your team and your tenants know what's next.
Tell us the property, the problem and how to reach the tenant.
A 2-hour arrival window, often the next day. Urgent calls go first.
Your tenant gets a call or an “on the way” notice, so nobody's caught off guard.
A written price before work starts, inside your not-to-exceed limit or approved by you first.
Shoe covers on, drop cloths down, and the area left clean.
Sent to you or posted in your portal, with invoice terms for approved accounts.
Written prices, photos on every invoice and invoice terms for approved accounts.
We'll tell you what's close to the end of its life, so you can plan it into a turnover instead of a late-night call.
Most calls are toilets, faucets, drains, water heaters and AC, usually fixed on the first visit with parts on the truck.
The time to replace an old water heater, a failing AC or worn fixtures is while the unit is empty.
One written price per unit, so budgeting is simple.
Google reviews across our three branches.
93% of them are five-star.
Call your local branch to set up your properties, or book a service call online.
Tenants, billing and coverage.
Yes. Tell us how you want access handled. We can call the tenant to set the time and let them know when we're on the way, while the written price goes to you, or to whoever you tell us approves the work.
Yes. We can take work orders and post updates, photos and invoices in your property management portal, and we stick to the not-to-exceed limit you set. If a repair will cost more, we call for approval before doing the work.
Yes. Invoice terms are available for approved accounts. Every invoice comes with photos of the problem and the finished work, so it's easy to approve and pass on to owners.
If your properties are within reach of our Norfolk, Winchester or Wilmington branches, yes: plumbing, drains, water heaters and heating and cooling, plus septic and wells where the branch offers them. Norfolk heating and cooling service starts January 1, 2027.
Call your local branch. Urgent calls go first when the schedule allows, and after-hours coverage depends on the branch and the trade. Any after-hours fee is quoted before anyone is dispatched.
Yes. We work on individual units and on shared building systems, like main lines, water heaters and common-area plumbing and HVAC.
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