Already have a geothermal system? Our technicians service and repair ground-source heat pumps so yours keeps running efficiently. We don't install new systems or drill loops.
Available in: Winchester & Wilmington, and Norfolk from January 2027
Heating and cooling service from our Norfolk branch starts January 1, 2027. Until then, our Norfolk team is here for plumbing, drains, boilers, gas lines, septic and wells. Call the Norfolk office with any questions.
A geothermal heat pump is still a heat pump. Most problems are in the equipment inside the house.
Geothermal heating and cooling uses a heat pump connected to a loop of pipe buried in the ground. A few feet down, the earth stays at a steady temperature all year, so the system moves heat into the house in winter and out of it in summer with very little electricity.
Common calls are weak heating or cooling, short cycling, error codes and failing loop circulating pumps. Your technician tests the heat pump, controls and pumps, explains what's wrong and gives you a written price before any work starts. We service and repair existing systems. We don't install new systems or drill loops.
Every repair is done to code and to the manufacturer's specifications by trained, licensed HVAC technicians, backed by a 30-day labor warranty plus the manufacturer's parts warranty.
Not heating or cooling wellAirflow, refrigerant or controls
Short cycling or error codesControls and sensors
Loop pump problemsCirculating pumps and pressure
Bills creeping upService is overdue
Yearly serviceKeep it running efficientlyThe indoor equipment looks a lot like a regular heat pump. The difference is underground.
A closed loop of pipe buried in trenches or drilled vertically. Water circulates through it, picking up or giving off heat to the earth.
A geothermal heat pump moves that heat into the home in winter and out of it in summer. Some can also help heat your water.
Heat and cooling reach the rooms through ductwork, or warm water through radiant floor heat.
The same steps on every visit, so you always know what's next.
Online or by phone. We tell you the diagnostic fee before we book.
A confirmation, a reminder, then an “on the way” notice.
Your technician introduces themselves. Uniform, ID badge, marked truck, shoe covers.
Not just the part that failed. Then your options, in plain English.
A written, flat-rate price, signed before work starts.
If a part has to be ordered, we tell you when and book the return. Photos come with your invoice.
No surprise bill. You approve a written price first.
The ground loop usually lasts for decades. The heat pump inside the house is what wears out.
Controls, blowers, circulating pumps, sensors and refrigerant problems are repaired.
Yearly service keeps the system efficient.
A heat pump near the end of its life may be better replaced than repaired.
We'll explain your options in plain language, including a high-efficiency air-source heat pump.
Google reviews mention our heating and cooling work.
93% of them are five-star.
Book online or call your local branch. You'll get a written price before we start.
Service, repairs and how it works.
A heat pump circulates water through a loop of pipe buried in the ground. The earth stays at a fairly steady temperature, so the system pulls heat from it in winter and sends heat back into it in summer, using far less energy than burning fuel.
No. We don't install new geothermal systems or drill ground loops. We service and repair existing geothermal heat pumps, and we can talk you through a high-efficiency air-source heat pump if you're replacing your system.
Once a year, like any heat pump. Your technician checks the heat pump, controls, airflow, filters and the loop pumps and pressure.
The upfront cost, the space and digging or drilling the loop needs, and a longer payback if you won't stay in the home for long. The indoor equipment also needs a technician who knows the system.
Mostly the installation cost and the yard work. Many homeowners get most of the savings from a high-efficiency air-source heat pump at a fraction of the price.
Yes. The same heat pump heats in winter and cools in summer, and some systems can help heat your water as well.
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