AC running all day without cooling, blowing warm air, freezing up or leaking water? Our air conditioning repair technicians find the cause, explain your options and give you a written price before any work starts.
Available in: Winchester & Wilmington, and Norfolk from January 2027
Heating and cooling service from our Norfolk branch starts January 1, 2027. Until then, our Norfolk team is here for plumbing, drains, boilers, gas lines, septic and wells. Call the Norfolk office with any questions.
In our hot, humid summers, that's the call we hear most. The cause is usually simpler than you'd think.
Air conditioning repair most often comes down to a few things our technicians see every summer: a failed capacitor, a clogged condensate drain line, dirty coils, a dirty filter or a refrigerant leak. A unit that freezes up, a bill that jumps or a system that never reaches the thermostat setting are all early warnings.
Your technician checks the whole system, not just the first problem they find, then gives you a written, flat-rate price. Some repairs need a part ordered. If so, we tell you when it'll arrive and book the return before we leave.
Every repair is done to code and to the manufacturer's specifications by trained, licensed HVAC technicians, backed by a 30-day labor warranty plus the manufacturer's parts warranty.
Running all day, never coolsCoils, refrigerant or sizing
Blowing warm airCapacitor or compressor
Water leaking insideClogged condensate drain
Ice on the lines or coilAirflow or low refrigerant
Electric bill jumpedLosing efficiency
Outside unit hums but won't startOften a capacitorA few quick checks can save a visit, or help your technician start in the right place.
No cooling is the big one in our region, with the hot and humid summers we have here.
Jason, general manager, Wilmington
Set it to Cool, a few degrees below room temperature. Replace the batteries if the screen is blank.
A clogged filter can freeze the coil. Check the breakers for both the indoor and outdoor units.
If you see ice, switch the system to Off and the fan to On to thaw it. Running it frozen can damage the compressor.
Tell us what it's doing: humming, clicking, leaking or blowing warm air.
Our HVAC managers named the same culprits again and again.
The outside unit hums but won't start. One of the most common summer repairs.
Water in the pan, on the floor or through the ceiling below an attic unit.
The unit runs and runs but can't get rid of the heat.
Found, repaired and recharged. Refrigerant doesn't get used up, so low means a leak.
Ice on the lines, usually from poor airflow or low refrigerant.
Worn parts that stop the outdoor unit from running.
Wrong settings or a failed control.
Thermostats →The same steps on every visit, so you always know what's next.
Online or by phone. We tell you the diagnostic fee before we book.
A confirmation, a reminder, then an “on the way” notice.
Your technician introduces themselves. Uniform, ID badge, marked truck, shoe covers.
Not just the part that failed. Then your options, in plain English.
A written, flat-rate price, signed before work starts.
If a part has to be ordered, we tell you when and book the return. Photos come with your invoice.
No surprise bill. You approve a written price first.
We repair before we sell new units. When an older system needs a costly repair, we'll show you both prices side by side.
Capacitors, contactors, fan motors, drain lines and refrigerant leaks are usually repaired the same visit, or as soon as the part arrives.
We won't push a new system when a repair will do.
A failed compressor or a major leak on an older system usually makes a new one the better buy.
In-home estimates on AC replacement are free.
A family with a baby and elderly parents had no cooling on one of the hottest days of the summer. We had the AC back up and running before we left.Brandon, HVAC apprentice, Winchester
Google reviews mention our AC repair work.
86% of them are five-star.
Book online in a minute or call your local branch. You'll get a written price before we start.
Cost, refrigerant and the problems we see most.
A failed capacitor, by a distance. It's the part that helps the motors start, and heat wears it out. After that come clogged condensate drain lines, dirty coils, dirty filters and refrigerant leaks.
No. Refrigerant circulates in a sealed system and isn't used up. If yours is low, there's a leak. Topping it up without fixing the leak just means paying again later, so we find and repair the leak first.
Common causes are a dirty filter or coils, low refrigerant from a leak, a failed capacitor or fan motor, or a system that's too small for the house. On the hottest days, any of these shows up fast.
Every repair is done to code and to the manufacturer's specifications by trained, licensed HVAC technicians. It's backed by a 30-day labor warranty, plus the manufacturer's warranty on any new parts.
Call for AC repair if you have warm air from the vents, weak airflow, grinding or screeching noises, a unit that turns…
How well a new air conditioner performs depends on the install as much as the brand. A pro sizes it with a…
A yearly tune-up cleans coils and drains, checks refrigerant, electrical parts, burners and safety controls, and catches worn parts before they fail.…
