We confirm it
Your local branch confirms your 2-hour window, and calls if anything needs to change.
Book online
Pick a time that works.
Book in a couple of minutes. A real person at your local branch confirms every booking, and you get a written price before any work starts.
- 1Choose your branch
- 2Pick a service and a time
- 3We confirm it
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Water on the floor, no heat or a sewer backup? Powell’s is on it. Skip the form and call. A real person answers, and we’ll fit you in as soon as we can.
(540) 665-8196After you book
What happens next
We text when we're on the way
You get a reminder, then a heads-up when your technician leaves in a stocked truck.
A written price first
Your technician explains the problem and your options. Nothing starts until you approve the price.
Fixed, and cleaned up
Shoe covers on, drop cloths down, and the work area left the way we found it.
Booking questions
Good to know before you book
Still unsure? Call your branch and talk to a real person.
Can I book online for an emergency? +
For a leak, a sewer backup, no heat or no cooling, call your branch instead so we can fit you in sooner.
Is there a trip fee? +
What hours can I book? +
What warranty do I get? +
Repairs carry a 30-day labor warranty. Water heater installs carry a 30-day labor warranty plus the manufacturer’s warranty. Heating and cooling installs, septic and well work, and sewer and water line replacement carry a 1-year warranty. Your invoice lists the warranty for your job.
Which branch will come out? +
Your nearest branch: Norfolk, Winchester or Wilmington. Pick a different branch with the tabs above the booking calendar.