★ 3,066 Google reviews
Local plumbers in Norfolk, Winchester & Wilmington

Sump pump repair before the next heavy rain.

Pump running nonstop, not running at all, or the alarm going off? We repair and replace sump pumps, sewage ejector pumps and battery backups.

Available in: Norfolk, Winchester & Wilmington

Sump pump installed in a basement sump pit with new discharge pipe
Which one do you have?

Sump pump or ejector pump?

They look alike sitting in a basement pit, but they do two different jobs.

Groundwater

Sump pump

Sits in a pit in the basement or crawlspace floor and pumps rising groundwater out of the house before it floods.

Wastewater

Ejector pump

Pushes wastewater from a basement bathroom, laundry or sink up to the sewer line, because it can't drain downhill on its own.

Sump & ejector pumps

“It's going to rain all weekend and the pump stopped.”

A sump pump only matters when it's raining. That's exactly when you find out it's broken.

Sump pumps keep groundwater out of basements and crawlspaces. Sewage ejector pumps lift waste from a basement bathroom or laundry up to the sewer line. When either one fails, water backs up fast.

We diagnose the pump, the float switch, the check valve and the discharge line, then repair or replace what failed. Many homeowners add a battery backup so the pump keeps running in a power outage.

Every job is done to code and to the manufacturer's specifications by licensed, trained plumbers, backed by a 30-day labor warranty plus the manufacturer's parts warranty.

  • Pump runs constantly or not at allOften a float switch
  • High-water alarm going offCall before it overflows
  • Water in the basement after rainPump can't keep up
  • Power outages in stormsAdd a battery backup
  • Basement toilet or laundry backing upEjector pump problem
Test it yourself

How to check your sump pump

Do this before storm season and you'll know it works when it counts.

  1. Check the power

    Make sure the pump is plugged in and the outlet or breaker is on.

  2. Pour in water

    Slowly pour a bucket of water into the pit until the float rises.

  3. Watch it run

    The pump should start, empty the pit and shut off on its own.

  4. No luck? Call us

    If it hums, doesn't start or won't shut off, book a repair before the next rain.

How the visit goes

What happens when you book

The same steps on every visit, so you always know what's next.

  1. You book

    Online or by phone. We tell you the trip fee before we book.

  2. We confirm

    A confirmation, a reminder, then an “on the way” notice.

  3. At your door

    Uniform, ID badge, marked truck, shoe covers and drop cloths.

  4. We find it

    Your plumber finds the cause and explains your options in plain English.

  5. You approve

    A written, flat-rate price, signed before work starts.

  6. Done and cleaned up

    Photos of the finished work come with your invoice.

How pricing works

You see the price before we start.

No surprise bill. You approve a written price first.

Financing on jobs of $500 or more
  1. Trip fee quotedWe tell you the fee when you book, before anyone is sent.
  2. Written priceYour plumber gives you a flat-rate price for the job.
  3. You approveTake a minute, ask questions, then sign off.
  4. We startThe price doesn't go up if the job takes longer.
Repair or replace

Repair the pump, or upgrade the system?

Sometimes it's a stuck float or a failed check valve. Sometimes the pump has simply worn out.

Sump pump sitting in a pit with water
Quick fixes

Repair it

Stuck floats, failed switches and clogged or frozen discharge lines are often repaired the same visit.

We check that it pumps and shuts off before we leave.

Powell's battery backup unit for a sump pump
Worn out or undersized

Replace or add a backup

A new pump sized for your pit, with a new check valve and discharge.

A battery backup keeps the pump running when the power goes out.

What affects the price

  • Sump pump or sewage ejector pump
  • Repair, replacement or a battery backup
  • Discharge line changes
  • Access to the pit
Sump pump reviews

Dry basements, happy homeowners

4.8
★★★★★
3,066 Google reviews · 3 branches
32

Google reviews mention our sump and ejector pump work.

91% of them are five-star.

Pump failing before a storm?

Book online or call your local branch. You'll get a written price before we start.

Find your nearest Powell's branch →

Sump pump FAQs

Questions about sump and ejector pumps

Testing, backups and when to replace.

How much does sump pump repair cost? +
Do plumbers fix sump pumps? +

Yes. Our plumbers repair and replace sump pumps, sewage ejector pumps, float switches, check valves and discharge lines, and install battery backups.

How do I know if my sump pump is working? +

Pour a bucket of water into the pit. The float should rise, the pump should start, empty the pit and shut off on its own. If it hums, doesn't start or keeps running, it needs attention.

What happens when a sump pump fails? +

Groundwater keeps rising in the pit and spills onto the basement or crawlspace floor, often during the heaviest rain. A high-water alarm or a battery backup gives you warning and time.

What is a sewage ejector pump? +

It's a pump that lifts waste from a basement bathroom, laundry or sink up to the main sewer line when those fixtures sit below it. If a basement toilet or drain backs up, the ejector pump is often the cause.

What warranty comes with a sump pump repair? +

Every repair is done to code and to the manufacturer's specifications by licensed, trained plumbers. It's backed by a 30-day labor warranty, plus the manufacturer's warranty on any new parts.

(540) 665-8196 Book Online