Walk-in cooler warming up, a reach-in that won't hold temperature or an ice machine that's stopped making ice? Our technicians diagnose and repair commercial refrigeration, and help keep it running.
Available in: Winchester, and Norfolk from January 2027
Commercial heating, cooling and refrigeration from our Norfolk branch starts January 1, 2027. Until then, our Norfolk team is here for commercial plumbing, drains, gas lines and boilers. Call the Norfolk office with any questions.
Our Wilmington branch doesn't service commercial refrigeration. Commercial refrigeration is handled by our Winchester branch, and by Norfolk from January 2027. Our Wilmington team is here for commercial heating and cooling and plumbing.
When a cooler or freezer fails, the clock starts on everything inside it.
Commercial refrigeration covers walk-in coolers and freezers, reach-in and prep-table refrigerators, and ice machines, along with the condensing units, evaporators, fans, controls and door gaskets that keep them cold.
Our technicians find the cause, explain your options and give you a written price before work starts. Refrigerant work is done by certified technicians, as federal rules require. Ice machines also need a clean, steady water supply, and our plumbers can handle that side too.
Walk-in not holding temperatureCooler or freezer
Ice building up on the coilDefrost or airflow problem
Ice machine not making iceWater, cleaning or refrigeration
Unit running nonstopDirty coil or low charge
Water under the coolerDrain line or door gasket
Compressor or fan failedRepair or replaceA few quick checks can save the product inside, and sometimes the service call.
Every opening lets cold out. Tape a note on the door so staff don't check it every few minutes.
Is the power on and the breaker set? Is the thermostat where it should be? Is anything blocking the condenser or the fans?
Shift the most temperature-sensitive product to another cooler, or pack it in ice.
Tell us the temperature reading, when it started and the model on the unit's label if you can see it.
The same steps on every job, so your team knows what to expect.
Tell us the site, the problem and who to meet. We quote the trip fee before we book.
A confirmation, then a call or an “on the way” notice before we arrive.
Uniform, ID badge and a marked truck. We check in with your manager and work around your customers.
The cause, explained in plain English, with your options.
A written price before work starts. Larger jobs get a written commercial estimate.
Photos of the problem and the finished work come with your invoice.
Written prices, photos with every invoice and invoice terms for approved commercial accounts.
Most refrigeration failures are repairs. Your technician tells you when they aren't.
Fans, controls, defrost timers, door gaskets, drain lines and refrigerant leaks are usually repairs.
An old compressor or condensing unit that keeps failing, or one that uses phased-out refrigerant, is often better replaced.
You get a written estimate first.
“I use Powell's at Carolina Beach Realty. I have nothing but good things to say about them. Very responsive. They have great communication. They even offer helpful suggestions outside the scope of their current jobs for us.”Anthony, Carolina Beach Realty · Wilmington
Google reviews across our three branches.
93% of them are five-star.
Walk-ins, ice machines and after-hours calls.
Yes. Our technicians diagnose and repair walk-in coolers and freezers, including condensing units, evaporator fans, defrost controls, thermostats and door gaskets.
Yes. Ice machine problems are often the water supply, scale or a dirty machine, and sometimes the refrigeration side. We check both, and our plumbers can fix the water line.
Yes, for commercial customers in Winchester. Any after-hours fee is quoted before anyone is dispatched. Norfolk refrigeration service starts January 1, 2027.
Usually a defrost problem, a door that isn't sealing, or airflow blocked by product stacked against the evaporator. Ice on the coil makes the unit run nonstop and warm up. Call us before it gets worse.
In Winchester, yes. Refrigeration checks can be added when you set up a commercial maintenance plan. Regular coil cleaning and checks keep refrigeration running and catch leaks early.
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