The difference between a boiler and a water heater
A water heater heats water for your faucets, showers and appliances. A boiler heats water (or makes steam) that circulates through radiators…
No heat, a boiler that keeps shutting off, or radiators that knock and stay cold? We repair and service hot-water and combi boilers, radiators and steam lines, including the old ones other companies won't touch.
Available in: Norfolk & Winchester

Boiler and radiator work is offered by our Norfolk and Winchester branches.
We hear it a lot, especially in Norfolk's older neighborhoods. It's the kind of job we like.
Boiler repair covers the burner, controls, circulator pumps, expansion tanks, valves and the radiators themselves. Common calls are a boiler that keeps turning off, radiators that stay cold at the top, banging pipes, low pressure and leaks at valves.
Our Norfolk branch works on older homes with cast iron radiators and hydronic baseboard heat all the time. In Norfolk we repair hot-water boilers and their piping, plus steam lines and radiators, though not steam boilers themselves. Our Winchester team repairs steam boilers too. Your technician explains what's wrong, whether a repair will hold, and the price in writing before any work starts.
Every repair is done to code and to the manufacturer's specifications by trained, licensed HVAC technicians, backed by a 30-day labor warranty plus the manufacturer's parts warranty.
Most homes with radiators have one of these. Your technician will tell you which, and how to look after it.
Common in older homes. The boiler makes steam that rises to cast iron radiators. Knocking pipes and uneven heat are the usual complaints. Our Winchester team repairs steam boilers, and in Norfolk we work on the steam lines and radiators.
Hot water is pumped through radiators or baseboard. Pumps, expansion tanks and air in the lines cause most problems.
One wall-mounted unit for the heat and the hot water, saving space. We service and repair Navien combi boilers.
The same steps on every visit, so you always know what's next.
Online or by phone. We tell you the diagnostic fee before we book.
A confirmation, a reminder, then an “on the way” notice.
Your technician introduces themselves. Uniform, ID badge, marked truck, shoe covers.
Not just the part that failed. Then your options, in plain English.
A written, flat-rate price, signed before work starts.
If a part has to be ordered, we tell you when and book the return. Photos come with your invoice.
No surprise bill. You approve a written price first.
A well-kept boiler can heat a home for a very long time. When it's done, we'll explain the replacement options.

Burners, controls, pumps, expansion tanks, valves and radiator leaks are repaired.
Stuck radiator valves can be replaced, or upgraded to thermostatic valves for room-by-room control.

A cracked section or a boiler near the end of its life is usually better replaced than patched.
A new high-efficiency or combi boiler can also give you hot water from the same unit.
A furnace heats air and blows it through ducts. A boiler heats water or makes steam and sends it through pipes to radiators or baseboard, giving quiet, even heat with no drafts. Many homeowners with radiators are told to rip them out. Often, you don't have to.

Right before Christmas a customer's boiler died. It ran both the heat and the hot water, so we set the family up with a temporary water heater and electric heaters until it was fixed.Mark, general manager, Norfolk
Google reviews mention our boiler and radiator work.
Every one of them is five-star.
Book online or call your local branch. You'll get a written price before we start.
Cost, common problems and how they work.
Both, really. A boiler is a heating system, but it runs on water, pipes, pumps and valves. Our technicians handle the whole thing, from the burner and controls to the radiators and piping.
Common causes are low water pressure, a dirty or failing flame sensor, a tripped limit or overheat control, a failing circulator pump, or a blocked vent. If it keeps happening, don't keep resetting it. Have it checked.
The burner is cleaned and tested, the safety controls, pressure relief valve and expansion tank are checked, the water level or pressure is set, and the venting is inspected. On steam systems we also check the sight glass and low-water cutoff.
Usually not in a way that lasts. A cracked heat exchanger or section leaks and can be unsafe, so replacement is normally the right call. We'll show you what we found and give you the options.

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