A frozen or burst pipe can flood a crawlspace in minutes. Shut off the water, then call. We thaw it, repair it and help you keep it from happening again.
Available in: Norfolk, Winchester & Wilmington
In a cold snap, that's often the first sign of a frozen pipe. The burst usually shows up when it thaws.
Most frozen pipes we see are in crawlspaces, outside walls and garages, where pipes weren't insulated well enough. When water freezes it expands, and the pipe splits.
We stop the water and fix the pipe: thawing frozen lines, repairing burst sections and fixing the outside faucets that split over winter. Our photos of the damage and the repair help your insurer and your water mitigation company. Burst pipe repair starts with a written, flat-rate price.
No water from one or more tapsLikely a frozen line
Pipe split or sprayingShut off the main now
Water through a ceiling after a freezeA line burst as it thawed
Outside faucet leaking in springSplit over winter
Pipes in a cold crawlspaceWorth insulating before winterOur dispatch team hears it every winter: pipes burst because they weren't insulated. Until we arrive, these steps limit the damage.
If a pipe has burst, close the main shut-off right away. Then open a faucet to drain the line.
If the main is off, switch off its breaker or turn its gas valve to off.
Open the faucet and warm the area gently with a space heater or hair dryer. Never use an open flame.
Tell us where the pipe is and whether water is still running.
Outside faucets are one of the most common things we find split after a cold snap.
The valve sits at the outside wall, so the water behind it is exposed to the cold. When it freezes, the pipe can split inside the wall, and you may not see it until you turn the faucet on in spring.
The valve sits inside the warm wall, and the line drains each time you shut it off. We can swap your old faucets for frost-free ones before winter.
A hose left connected traps water, even in a frost-free spigot. Disconnect and drain your hoses before the first freeze.
The same steps on every visit, so you always know what's next.
Online or by phone. We tell you the trip fee before we book.
A confirmation, a reminder, then an “on the way” notice.
Uniform, ID badge, marked truck, shoe covers and drop cloths.
Your plumber finds the cause and explains your options in plain English.
A written, flat-rate price, signed before work starts.
Photos of the finished work come with your invoice.
No surprise bill. You approve a written price first.
Repairing the burst section is step one. Making sure it doesn't freeze again is step two.
We cut out the split section and replace it, then check the rest of the line for damage.
Most burst pipe repairs are done on the first visit.
We can reroute exposed lines, insulate pipes in cold spaces and replace outside faucets with frost-free ones.
If old pipes keep failing, we'll talk you through a repipe.
Google reviews across our three local branches.
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Burst pipes go to the front of the line. You'll get a written price before any work starts.
What to do, what it costs and how to prevent it.
Open the faucet it feeds, then warm the pipe gently with a hair dryer, space heater or warm towels, starting nearest the faucet. Never use an open flame. If you can't find the frozen section or can't reach it, call us.
Not always, but often. Ice builds pressure between the frozen section and the closed faucet, and the pipe can split. Many bursts only show up once the pipe thaws, so check for leaks as it warms up.
Insulate pipes in crawlspaces, garages and outside walls, close foundation vents in a cold snap, disconnect hoses, and let a faucet drip on the coldest nights. If the same pipe keeps freezing, we can reroute or insulate it.
Every repair is done to code and to the manufacturer's specifications by licensed, trained plumbers. It's backed by a 30-day labor warranty, plus the manufacturer's warranty on any new parts.
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