Smell gas? Get everyone out of the house first, then call your gas company or 911 from outside. Once the area is safe, our licensed plumbers find the leak, repair it and pressure-test the line.
Available in: Norfolk, Winchester & Wilmington
Never ignore that smell. Leave first, then let the professionals find it.
Natural gas has a rotten-egg smell added so you notice leaks. Common sources are loose or corroded fittings, old flexible connectors behind ranges and dryers, damaged lines outside, and appliance valves. Once the gas company or fire department says it's safe, our plumbers find the exact leak, repair it and pressure-test the line before service is restored.
Our Norfolk general manager has repaired a leaking gas line in the middle of a snowstorm, working with Virginia Natural Gas to get the family's heat back. We work with your gas company in every branch, so the line is fixed, tested and ready to turn back on.
Rotten-egg smellLeave the house now
Hissing near a line or applianceLeave and call from outside
Dead patch of grass over a linePossible underground leak
Bubbles in standing water outsidePossible underground leak
Gas company shut off your serviceWe repair and test it
Gas bill higher than usualA small leak is possibleYour safety comes before any repair. Follow these steps, in this order.
Leave the house right away, with pets. Leave the door open behind you.
Don't flip light switches, unplug anything, use a lighter or start a car in an attached garage.
Once you're well away from the house, call your gas company's emergency line or 911.
When they've made it safe, we find the leak, repair it and pressure-test the line.
The same steps on every visit, so you always know what's next.
Online or by phone. We tell you the trip fee before we book.
A confirmation, a reminder, then an “on the way” notice.
Uniform, ID badge, marked truck, shoe covers and drop cloths.
Your plumber finds the cause and explains your options in plain English.
A written, flat-rate price, signed before work starts.
Photos of the finished work come with your invoice.
No surprise bill. You approve a written price first.
A gas leak repair isn't finished until the whole line holds pressure.
We test the line and fittings to pinpoint the source, inside or out.
You see what we found before anything is replaced.
Fittings, connectors or sections of pipe are replaced, then the whole line is pressure-tested.
We coordinate with your gas company to restore service.
We repaired a leaking gas line during a snowstorm, working with Virginia Natural Gas to get the family back up and running.Mark, general manager, Norfolk
Google reviews mention our heating and cooling work.
93% of them are five-star.
Once it's safe, call your local branch. We'll find the leak, fix it and test it.
Signs, safety and what happens next.
Leave immediately with everyone in the house, and don't use switches, phones or anything that could spark on the way out. Once you're well away, call your gas company's emergency line or 911. Call us for the repair once they've made it safe.
A rotten-egg smell, a hissing sound near a line or appliance, a dead patch of grass over a buried line, bubbles in standing water outside, or a gas bill that's higher than usual. If anyone in the home feels unwell, get outside and call 911.
In most cases the gas company is responsible up to and including the meter, and the homeowner is responsible for the piping after it. Your gas company will tell you which side the leak is on.
Yes. Leaks at appliance connectors and valves are common, especially with older flexible connectors. We replace the connector or valve and test the line before the appliance goes back into use.
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