Installing a tankless water heater: what to know
Switching to tankless usually means upsizing the gas line or adding electrical capacity, new venting, and mounting the unit on a wall.…
Same-size swap or an upgrade? We install gas and electric water heaters from State, A.O. Smith and Navien, with a free in-home estimate and financing available.
Available in: Norfolk, Winchester & Wilmington

A leak at a fitting or valve can sometimes be fixed. On a 14-year-old tank, a new, more efficient unit usually makes more sense.
Water heater replacement covers removing the old heater, installing the new one to code with the right venting, valves and connections, and testing it. Your plumber checks whether you need an expansion tank or other updates and tells you up front.
New models are more efficient, and economical options are available, so the savings on running costs help offset the price. You get good, better and best options, in-home estimates on replacements are free, and financing is available. We install State, A.O. Smith and Navien.
The same steps on every visit, so you always know what's next.
Online or by phone. We tell you the trip fee before we book.
A confirmation, a reminder, then an “on the way” notice.
Uniform, ID badge, marked truck, shoe covers and drop cloths.
Your plumber finds the cause and explains your options in plain English.
A written, flat-rate price, signed before work starts.
Photos of the finished work come with your invoice.
No surprise bill. You approve a written price first.
Your plumber explains the options and what each one costs to buy and run.

A new gas or electric tank in the same spot, connected, vented and tested.
Usually the quickest and lowest-cost option.

A larger tank, a tankless unit or a heat-pump water heater.
We'll tell you honestly if an upgrade suits your home.
Every new tank water heater carries one. Here's what the numbers mean, in plain English.
How much hot water it delivers in a busy first hour. Match it to your household, not just the tank gallons.
The estimated cost to run it for a year at national average rates. Lower is better.
Where this model sits against similar ones. Further left means cheaper to run.
Gas in therms or electricity in kWh. Handy for comparing gas and electric models side by side.

A brand-new water heater we installed leaked because of a manufacturer defect. It was covered under the warranty, and we came back and replaced it.Mark W., general manager, Norfolk
Google reviews mention our water heater installs.
94% of them are five-star.
Book a free in-home estimate, or call your local branch.
Cost, timing and warranty.
It depends on gas or electric, tank size, the model and any venting, gas line or code updates. In-home estimates on replacements are free, and you get a written price before any work starts. Financing is available on jobs of $500 or more.
It's a job for a licensed plumber. It involves gas or electrical connections, venting, a pressure relief valve and local code requirements, and getting any of them wrong is a safety risk.
If it's getting older and starting to need repairs, it's worth planning. Replacing on your schedule beats a cold shower and a flooded floor. Your plumber can check its condition and give you options.
We install State, A.O. Smith and Navien water heaters.
Every water heater is installed to code and to the manufacturer's specifications by licensed, trained plumbers. It's backed by a 30-day labor warranty, plus the manufacturer's tank and parts warranty. Extended coverage is available to buy.
Yes. Financing is available through Wisetack on jobs of $500 or more. You can check your options from home in a couple of minutes. All financing is subject to credit approval.

Switching to tankless usually means upsizing the gas line or adding electrical capacity, new venting, and mounting the unit on a wall.…

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